The BID Group of Companies has expanded upon its use of PTC’s Vuforia® Augmented Reality (AR) offerings. In particular, by adding a subscription to PTC’s Vuforia Chalk™ remote experience software, BID is empowering its remote service team to provide real-time assistance for customers wherever – and whenever – needed.
Prior to leveraging Vuforia Chalk, BID deployed PTC’s ThingWorx® Industrial IoT Platform, enabling its customers’ facilities to maximize productivity, increase throughput, and improve overall reliability of the manufacturing process via real-time data analytics and a rich array of production reporting. BID has also implemented the Vuforia Studio™ and Vuforia Expert Capture™ AR products for deployment across the industry, aimed at improving frontline worker efficiency, safety, and agility.
“As part of our digital transformation initiatives, we have prioritized the use of IoT and AR to help create smarter, more connected products, and services,” said Chris Wells, Senior Vice President, Aftermarket Service & Reliability, BID. “By incorporating PTC’s AR offerings, we are excited to unlock new opportunities aimed at servicing our clients in a more efficient and interactive manner,” said Chris Wells, Senior Vice President, Aftermarket Service & Reliability, BID.
The BID Group of Companies is a privately-held, global leader in the forest products industry.
