Tieto has been selected to continue as UPM’s strategic IT service delivery partner in an expanded capacity. The new extended and broadened contract scope covers IT application management services for the majority of UPM business areas and functions. The application portfolio will cover all business applications from leading technology providers like Microsoft, Oracle, Salesforce and SAP and a big set of other business critical services. The contract extension is five and half years in duration, with a further two-year extension option, the company says in the press release received by Lesprom Network.
UPM decided to continue with Tieto due to Tieto’s capabilities to respond to defined strategic key objectives, as well as comprehensive action plans to enable clear improvements in service delivery efficiency. The delivery takes place through a unique one team approach by Tieto and HCL.
Benefits of the extended and broadened collaboration include considerable in-built IT flexibility and scalability allowing changes based on a changing business environment; operational efficiency and simplified governance with two main partners for application management, IT infrastructure and workspace; and investments in automation and Artificial Intelligence (AI) and other continuous improvements which result in efficiencies and improved service for users.
