Holtec is developing its own app and will in future bundle all services under the tool: HOLTEC mobile services. Holtec has created a service platform in the last few months that combines various digital services and represents another big step in terms of digitalisation. This is made possible by three important service modules:
1.e-Parts: Spare parts and documentation online via smartphone or desktop. Simple and mobile parts identification. Any part can be scanned and displayed directly in the app via QR code. Shopping cart function with automatic request, relieves service staff.
2. remote plus: Holtec employee and customer connect in a virtual room via VR smart glasses. The HOLTEC service technician can see the interface of the glasses of the maintenance expert on site and give him exact instructions for maintenance or repair of the system by means of live image processing and voice control.
The advantages: Elimination of travel time, rapid problem resolution and support, shorter downtime and Increased plant effectiveness.
3. ticket system: a central ticket system makes it possible for customer enquiries to be clearly mapped,
forwarded quickly and in a targeted manner, and processed transparently. It guarantees the structured, fast coordination of all service requests.
The HOLTEC mobile service tool will be unique in the industry and will be available from summer.
